The 2013 BTI Client Service All-Stars report from BTI Consulting Group Inc. (Wellesley, Mass.) lists a total of only 307 attorneys nationally, named by corporate counsel as delivering outstanding client service. The list is a definitive list of attorneys—identified through client feedback—standing out with corporate counsel from Fortune 1000 and other large companies as delivering the highest levels of client service. Charlie and the other lawyers were selected for their superior client focus, exceptional understanding of the client’s business, outsized value, exceptional legal skills, and outstanding results.
Separately, a recent Law360 article, "GCs Name Cream of the Crop Litigators," featured The BTI Consulting Group’s results and listed Charlie as one of only 95 litigators in the country who are the most client service-driven. "Corporate counsel singled out nearly 100 litigators as the most client service-driven in their field, thanks to their innate ability to deliver solid outcomes, effectively communicate litigation strategy and prioritize their clients' business interests."
In the Law360 article, Charlie spoke about the honor and said it all boils down to what he calls the three Rs — reputation, relationship and results — and an almost religious approach to constant communication.
“Good results breed more business,” he said. “With business clients, it's important to make sure their expectations are reasonable and good, and you need to communicate the range of things that can happen and make sure they have a realistic evaluation of the case.”
Additionally, Charlie was named in another Law360 article featuring 43 of the "Best-Of-The-Best Attorneys" based on BTI’s results, and was included among those whose practices "are built on extraordinary client service," focusing on "their reliability, attention to detail and willingness to go above and beyond expectations." The article stated that the attorneys have "distinguished themselves through an unwavering commitment to satisfying their clients' wants and needs with a quick turnaround and forward-thinking approach."
No law firms or attorneys influence the results, submit nominations or provide client names. The client decides which attorneys deliver the best client service. For more information, visit http://www.bticlientserviceallstars.com/.
